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Dynamics 365 For Field Service Benefits

Power-up the field service agents to work effectively on the go. Enable your field service agents to access real-time customer information and provide them with step-by-step instructions to track and complete the task at hand. Keep field service agents on time with route navigation assistance, and work order details updated in real-time on their mobile device.

Microsoft Dynamics Field Service enables businesses to detect faults, troubleshoot, and resolve issues remotely with the IOT enabled sensor hardware. Identify equipment problems even before the customer notices them and attempt to fix the problems remotely. Lower the cost by dispatching agents only when they’re needed.

Empowering businesses to improve profitability by scheduling the field service agents with the right job skills and best location to fit in more appointments per day. Identify and organize available field service resources with an interactive, drag-and-drop schedule board.

Deliver a tailored customer-centric experience to engage with customers proactively, resolve their issues, and build trust. Keep your customers informed with automated text messages, phone calls, share quotes, contracts, and scheduling information. Enable customers to keep track of service activities (upcoming and past) and self-schedule appointments with a customer portal. Provide your customers with real-time location tracking of field service agents, arrival time, agent photo, and vehicle information. Automatically prioritize and escalate customer feedback and arrange a follow up for customer satisfaction.

Manage service inventory, set reorder points, and track stock history across locations, including warehouses, depots, and trucks to drive efficiencies and response times. Manage and control customer and asset information to maintain a 360-degree view of service considerations and history. Dynamics 365 for Field Service provides real-time updates on your inventory, enabling you to track your service stock more closely for fewer write-offs and create better forecasts.

Dynamics 365 for Customer Service Advantages

Streamlined operations, great client experiences, consistent growth by excellent customer reviews, and referrals.

Empowered management and service staff with real-time information and shared knowledge base

Proactive staff detects, troubleshoots, and resolves glitches before a customer discovers them.

Every customer is aware of the status of the Agent addressing their request. Agent forecasts the right time of Arrival, and in case of delays, inform the customer in advance.

The customers, staff and management get real-time updates on every task. This enables the organization to take a proactive decision, like shifting a few calls from one agent to another.

Customers, staff, and agents can all communicate with each other to share their problems and updates, saving time and effort in most of the cases.