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D365 Customer Engagement Services

With scores of successful implementations, CCS has a track record of delivering several complex & large D365 Customer Engagement projects. These customers are from diverse geographies (USA, AU, Germany), besides India. CCS has demonstrated deep functional & technical expertise across various industries; and developed industry-specific solutions.

Solution Building And Implementation Services

  • End-to-end solution building, mapping, and implementation for all modules covered under D365 – Sales, Customer Service, Marketing, Field Service, PSA, Talent (Requirement study, Prototyping, System design/development, Technical & functional training, Deployment)
  • Microsoft Dynamics CRM setup, customization, and tailored security definitions for each role.
  • Solution Implementation, including data migration, user training, 3rd party product integrations
  •  Reimplementation of suboptimal implementations

Helpdesk And Support Services

  • Helpdesk service through support portal, email, chat or phone
  • Dedicated offshore support – a team of technical and functional consultants providing centralized support to globally distributed customers
  • Dedicated onsite support – technical/functional consultants deployed at the customer site – when needed
  • Need-based onsite and offsite support
  • Regular reporting on system management and performance
  • Functional & Technical System Health Audit
  • Access to Alletec 24×7 online helpdesk support portal

Version Upgrades

  • Upgrades to the latest version of D365
  • Upgrade of partner add-on solutions/ verticals to the latest version
  • Installation of new service packs

Industry Solution Development & Functionality Extensions

  • Development of vertical/horizontal solutions for partners
  • Version upgrade of vertical solutions APP
  •  Enhancements of Add-on APP
  • Localization APP of verticals for countries

Developing Add-ons

  • Customer/Dealer portals
  • Customized Add-Ons for Enterprises
  • PowerApps development

Specialized Services

  • Specialized Training
  • Bespoke integration solutions
  • Reporting solutions based on SSRS
  • ERP Change Management
  • Test automation
  • AL test automation
  • Staff augmentation

System Integration

  • Integration of CRM with ERP solutions like AX / D365 Finance with other 3rd Party Solutions via database, web services, API as needed
  •  Integration via database
  • Integration via web services
  • Integration via API
We Are Ready To Run Your New Project!