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D365 Customer Engagement Services
With scores of successful implementations, CCS has a track record of delivering several complex & large D365 Customer Engagement projects. These customers are from diverse geographies (USA, AU, Germany), besides India. CCS has demonstrated deep functional & technical expertise across various industries; and developed industry-specific solutions.
Solution Building And Implementation Services
- End-to-end solution building, mapping, and implementation for all modules covered under D365 – Sales, Customer Service, Marketing, Field Service, PSA, Talent (Requirement study, Prototyping, System design/development, Technical & functional training, Deployment)
- Microsoft Dynamics CRM setup, customization, and tailored security definitions for each role.
- Solution Implementation, including data migration, user training, 3rd party product integrations
- Reimplementation of suboptimal implementations
Helpdesk And Support Services
- Helpdesk service through support portal, email, chat or phone
- Dedicated offshore support – a team of technical and functional consultants providing centralized support to globally distributed customers
- Dedicated onsite support – technical/functional consultants deployed at the customer site – when needed
- Need-based onsite and offsite support
- Regular reporting on system management and performance
- Functional & Technical System Health Audit
- Access to Alletec 24×7 online helpdesk support portal
Version Upgrades
- Upgrades to the latest version of D365
- Upgrade of partner add-on solutions/ verticals to the latest version
- Installation of new service packs
Industry Solution Development & Functionality Extensions
- Development of vertical/horizontal solutions for partners
- Version upgrade of vertical solutions APP
- Enhancements of Add-on APP
- Localization APP of verticals for countries
Developing Add-ons
- Customer/Dealer portals
- Customized Add-Ons for Enterprises
- PowerApps development
Specialized Services
- Specialized Training
- Bespoke integration solutions
- Reporting solutions based on SSRS
- ERP Change Management
- Test automation
- AL test automation
- Staff augmentation
System Integration
- Integration of CRM with ERP solutions like AX / D365 Finance with other 3rd Party Solutions via database, web services, API as needed
- Integration via database
- Integration via web services
- Integration via API
We Are Ready To Run Your New Project!